What if I receive a charge for a trip I did not take?
If you receive a charge for a trip you did not take, please verify that the license plate entered in your NextPass account is correct.
If the issue persists, contact our support team via email, chat, or phone for further assistance.
Email: support@NextPass.io
Phone: 1-888-814-7766. Monday through Friday, 9 am to 5 pm EST, available in English and Spanish.
Items in this category
- Can I setup different payment methods for different types of vehicles (rental vs personal) on my account?
- I received a notification that I have a credit in my NextPass account. How do I redeem my credit?
- I received a credit in my NextPass rewards wallet. What can I use my credit on?
- Can I use a card that trades in foreign currency?
- Can I use a prepaid card?
- My credit or debit card has been stolen or lost. Should I add a new one to my account? What happens if I can’t add a new one yet?
- Will I receive payment notifications?
Get in touch with us!
We’re happy to answer any questions.