I tried to enroll my license plate, but a message appeared saying it’s already registered. Why?
If you receive a message stating that your license plate is already registered, it means it is active with another account. If you’re unsure how to proceed, please reach out to us at support@NextPass.io or call 1-888-814-7766. Monday through Friday, 9 am to 5 pm EST, available in English and Spanish. Our team will assist you in resolving the issue promptly.
Note: If you are adding a rental car or corporate car, it may be possible that the vehicle is already registered by another user in NextPass.
Items in this category
- Can I change the activation and deactivation date of a rental car?
- Is there a limit on how long a rental car can be active on NextPass?
- Do I need to notify the rental car company that I’ll be using NextPass to pay for tolls?
- Can I use NextPass if my vehicle only has a single license plate (rear or front)?
- How do I remove a vehicle from my account?
- My license plate has changed, how can I change it in the app?
- Will a license plate from outside of the United States work with NextPass?
Get in touch with us!
We’re happy to answer any questions.