I canceled my NextPass account. Why do I still see charges on my credit or debit card?

If you’ve canceled your NextPass account but still see charges on your credit or debit card, there are a few important factors to consider:

1. Processing delay: Toll charges can take anywhere from 3 to 30 days to process and appear on your account. This means that even after cancellation, you may see charges for tolls you incurred before canceling your account.
2. Final billing cycle: NextPass may process a final billing cycle to clear any outstanding toll charges that were pending at the time of cancellation.
3. Retention period: As outlined in our Terms and Conditions, NextPass may retain your payment information for up to 60 days after account cancellation. This is to ensure all final charges are properly processed.
4. Late-arriving tolls: Some tolling agencies may take longer to report toll usage, resulting in charges appearing after account cancellation.

If you’re concerned about charges appearing after cancellation, we recommend:

• Reviewing your toll history in the app or on our website to verify the dates of the charges.
• Contacting our customer support team at support@nextpass.io for a detailed explanation of any post-cancellation charges.
• Keeping your payment method active for at least 60 days after cancellation to avoid any potential issues with final billing.

Rest assured, NextPass is committed to transparent billing practices. If you believe there’s an error in your charges, our customer support team is ready to assist you in resolving the issue promptly.