How do I cancel my NextPass account?
To cancel your NextPass account, please follow these steps:
1. Open the NextPass app or website: Start by launching the NextPass app on your mobile device or visiting the NextPass website.
2. Access account settings: Navigate to your account section of the app or the website.
3. Select “Personal Information”
4. Click on “Delete Account”
5. Follow the prompts: Once you select the cancellation option, follow any prompts provided to confirm your decision. You may be asked to provide feedback or confirm your identity.
Please note that upon cancellation, your payment information may be retained for up to sixty days as outlined in the Terms and Conditions, in case there are any outstanding transactions that need processing. Please be aware that uninstalling the app alone will not close your account or deactivate your vehicle information with NextPass.
We’re sorry to see you go. If you have any further questions or need assistance, please don’t hesitate to reach out to our support team.
Items in this category
- How do I get started with NextPass? What do I need to switch to NextPass from another toll payment provider (e.g. E-ZPass, SunPass, etc.)?
- Can I use my NextPass account for personal and rental cars?
- I canceled my account. Why do I still see charges on my credit or debit card?
- Why isn’t NextPass accepting my password?
- I forgot my password. How do I reset it?
- I didn’t receive a verification code in my email. What do I do?
- How long does it take to activate my vehicle?
Get in touch with us!
We’re happy to answer any questions.