E-ZPass and transponders/toll tags
FAQs
No. You cannot use your NextPass account to pay for toll agency violation notices or passed bills. NextPass is specifically designed for real-time toll payments based on your vehicle's license plate recognition as you drive through designated toll roads. Our services can not be used retroactively to cover missed toll payments.
If you have questions about a specific violation notice or need assistance with it, it's best to contact the toll agency that issued the notice directly for guidance on how to resolve it.
A transponder, also known as a toll tag, is a small electronic device used in electronic toll collection systems. It is typically mounted on the windshield of a vehicle and communicates wirelessly with toll collection equipment as the vehicle passes through toll lanes.
NextPass is a toll payment solution that doesn't require any physical equipment like a transponder or toll tag. As you drive through free-flowing toll lanes, the tolling agency captures an image of your license plate. NextPass then processes this information and automatically charges the toll to your account.
If you add a vehicle to NextPass that is already registered with another toll agency account like FasTrak, E-ZPass, or SunPass, here are the steps you need to take to get tolling with NextPass:
1. Deactivate your previous tolling account or remove the vehicle from your previous tolling account to avoid potential double charges.
2. Remove your toll tag/transponder from your vehicle. This is crucial, as NextPass won't work properly if there's an existing toll tag/transponder in the vehicle, even if it's in the glove compartment or trunk.
3. Start using NextPass for your toll payments. As you drive through free-flowing toll lanes, the tolling agency will capture an image of your license plate, and NextPass will process the payment automatically.
Remember, NextPass is designed for use on free-flowing toll roads and doesn't work with gated toll booths. Also, be aware that toll charges may take up to 30 days to appear on your NextPass account after your trip, but most appear within 24 hours.
By switching to NextPass, you'll enjoy benefits such as no prepayments, no monthly subscriptions, and the ability to manage multiple vehicles without the need for physical toll tags/transponders.
NextPass is designed to work without traditional transponders or toll tags! If you have an existing transponder or toll tag on your vehicle (such as E-ZPass, SunPass, etc.), you should remove your vehicle from the previous account and remove the transponder/toll tag from your vehicle. Here's why:
1. Interference: Having both a transponder and NextPass active can lead to conflicts in toll processing, potentially resulting in double charges or incorrect billing.
2. Account deactivation: Before using NextPass, it's recommended that you deactivate or remove your vehicle from any existing toll accounts associated with your transponder or toll tag.
3. Removal required: To use NextPass effectively, you need to remove any existing transponders or toll tags from your vehicle. This includes removing them from the windshield, glove compartment, or trunk.
4. Clean slate: NextPass works by recognizing your license plate, so having a clean slate without other toll payment methods is crucial for accurate billing.
5. Simplified process: One of the benefits of NextPass is eliminating the need for physical transponders or tags, offering a more streamlined toll payment experience.
If you decide to switch to NextPass, make sure to properly close or adjust your existing toll account and remove all transponders or tags from your vehicle. This will ensure that your tolls are processed correctly through the NextPass system and avoid any potential billing issues or confusion.
Remember, NextPass is designed to be a standalone solution for toll payments, offering convenience without the need for additional equipment in your vehicle.
No. That's the beauty of tolling with NextPass! You do not need a transponder or toll tag for NextPass to work. NextPass operates differently from traditional toll payment systems that require physical transponders. Instead, it relies on your vehicle's license plate for toll processing.
How NextPass Works:
1. License plate recognition: When you register with NextPass, you simply enter your vehicle's license plate number and state. The tolling agency will take a picture of your license plate as you drive through toll roads.
2. Automatic payment: Once your vehicle is registered and active in the NextPass system, toll charges are automatically processed and billed to your account without the need for any physical equipment.
3. No equipment required: This means you can enjoy cashless toll payments without worrying about maintaining a transponder or dealing with prepayments and monthly fees.
5. Remove existing toll tags/transponders: If you have a transponder or toll tag from another agency (like E-ZPass or SunPass), it is essential to remove it from your vehicle before using NextPass to avoid potential billing conflicts.
NextPass provides a convenient and efficient way to manage toll payments while keeping the driving experience seamless and hassle-free.
You can unsubscribe directly on the transponder company's website you're registered with, or you could simply remove the transponder/tag from your car if you have a NextPass acount with an active payment method.
To switch from using E-ZPass to NextPass for your toll payments, follow these steps:
1. Download the NextPass app from the Apple App Store or Google Play Store, or sign up on the NextPass website.
2. Set up your NextPass account by entering your email address, vehicle information (license plate number and state), and a valid payment method.
3. Wait for your vehicle to be activated in the NextPass system. This typically takes only a few seconds. You'll see an "Active" status displayed on your vehicle's detail page in the app.
4. Cancel your E-ZPass account or remove the vehicle from your E-ZPass account to avoid potential double charges.
5. Remove your E-ZPass transponder from your vehicle. This is crucial, as NextPass won't work properly if there's an existing transponder in the vehicle, even if it's in the glove compartment or trunk.
6. Start using NextPass for your toll payments. As you drive through free-flowing toll lanes, the tolling agency will capture an image of your license plate, and NextPass will process the payment automatically.
Remember, NextPass is designed for use on free-flowing toll roads and doesn't work with gated toll booths. Also, be aware that toll charges may take up to 30 days to appear on your NextPass account after your trip, but most appear within 24 hours.
By switching to NextPass, you'll enjoy benefits such as no prepayments, no monthly subscriptions, and the ability to manage multiple vehicles without the need for physical toll tags/transponders.
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